My REM-Fit Active seems to be stuck in SleepPoints mode, or is in SleepPoints mode even though the app says it's not, or it's no longer counting my steps, etc properly. How can I fix this?

Sometimes the REM-Fit Active may get "stuck" in the wrong mode. If it is in the wrong mode, you may not be able to properly trackSleepPoints, or you will not be able to get anyActivePoints, steps, etc.

Below are directions on how to get yourREM-Fit Active back to normal. You will need to know which device you have before we continue.

REM-Fit Active 100 - Silver device with 3 LED lights

REM-Fit Active 200 - Black device with a touch screen OLED Display

Once you know your device type, you will need to know what "mode" it is in.

ActivePoints (Active Mode)

REM-Fit Active 100 - Tap the device 3-5 times quickly. If the device blinks green lights, you are inActivePoints mode.

REM-Fit Active 200 - Tap the face of the device. If you can see the time, ActivePoints, steps, distance, etc., you are in ActivePoints mode.

SleepPoints (Sleep Mode)

REM-Fit Active 100 - Tap the device 3-5 times quickly. If the device blinks blue lights, you are in SleepPointsmode.

REM-Fit Active 200 - Tap the face of the device. If you can seethe time and SleepPoints you are in SleepPoints mode.

Switching Modes

**PLEASE READ THE NEXT STEPS CAREFULLY. CONTACTREM-FIT.COM CHAT OR SUPPORT@REM-FIT.COM IF YOU HAVE ANY QUESTIONS OR NEED FURTHER HELP**

If you are in the wrong mode you can switch back to the correct mode in the REM-Fit Active app. BEFORE you switch the mode manually, please check the SleepPoints page in the REM-Fit Active app. If you still see a counter and your REM-Fit Active device is also in SleepPoints mode, just click the STOP button and you should switch back to normal. However, if you are in Sleep Mode on the REM-Fit Active device, and the SleepPoints page in the REM-Fit Active app shows a START button, you can proceed with the Manual Mode Change.

You can find the Manual Mode change option in the REM-Fit Active app settings (the 3 stacked lines in the top left corner of the REM-Fit Active app). In the settings menu, click the settings tab, then scroll down to "Manual Mode Change" and tap it. From there you will be able to switch the REM-Fit Active to the correct mode. Be sure you are only switching modes if you are "out of sync" with your SleepPoints orActivePoints mode or your REM-Fit Active will not operate properly.