If you can't remember your REM-Fit Active username or password, you can have the information resent to you by clicking this link: https:/...Read more
If you would like to share your stats and view your friends stats, be sure to add them as friends in the REM-Fit Active app. 1. Click on ...Read more
Due to a small glitch in the REM-Fit Active app for iPhone (version 1.2.4), you may not be able to register for a new account in the iPhone app. Yo...Read more
How can I add activities other than walking/jogging/running to my REM-Fit Active (Manually adding ActivePoints)?
Your REM-Fit Active is designed to give youActivePoints for your walking, jogging and running. However, there are other activities that can ea...Read more
My REM-Fit Active seems to be stuck in SleepPoints mode, or is in SleepPoints mode even though the app says it's not, or it's no longer counting my steps, etc properly. How can I fix this?
Sometimes the REM-Fit Active may get "stuck" in the wrong mode. If it is in the wrong mode, you may not be able to properly trackSleepPoints, o...Read more
Before you return or exchange your REM-Fit Active, please see if we can help troubleshoot any issues you may have. We have online chat available Mo...Read more
Most fitness trackers currently on the market focus on how many steps you take in a day, the distance you traveled and the calories you burned. ...Read more
WARNING: Before attempting a Firmware Update, please contact REM-Fit.com chat support. Most devices ship with the most current firmware so ther...Read more
I just updated my REM-Fit Active app and now it won't let me log in (or I am getting app crashes). What do I do?
If you are experiencing issues logging into theREM-Fit Active app after a recent update, or with app crashes, you may need to re-install the ...Read more
REM-Fit.com not only let';s you view your user data, but also let's you download it. If you would like a copy of a chart or to download a .csv ...Read more
Your REM-Fit Active was shipped from our facility in a hibernated state to conserve battery and allow you to use it right out of the box. To "wa...Read more