For hygienic reasons, we cannot accept returns on items that are not in their original packaging. We do not accept returns on any pillows. We do not accept items that have been washed or used. The cost of shipping any items returned to REM-Fit will be paid by the customer.
For orders that had Free Shipping, the cost of goods returned will be refunded, less our cost to ship the original order. For orders that did not qualify for free shipping, any shipping fees paid will not be refunded.
All items discounted at 65% off or more are FINAL SALE.
Before making a return, please contact us at firstname.lastname@example.org
We offer refunds or exchanges within 30 days after the customer has received and signed for the goods.
No price matching if a discount code was used on the original order.
Refunds can only be processed by email (email@example.com). Our operating hours are Monday to Friday 8:30am-5 pm CST. Packages must be returned to the mailing address provided. Initial shipping fees and all costs on returns are the customers responsibility. After inspecting to ensure all items are in perfect condition, payment will be refunded within 3-5 business days. For orders that were shipped free, you will be reimbursed less the ship cost we incurred on the original shipment. A 10% re-stocking fee will be applied to all merchandise that has to be repackaged.
To return an unopened product purchased on remfit.com, contact: firstname.lastname@example.org